At DigitlMarket, we prioritize customer satisfaction and aim to provide high-quality digital products. Before making a purchase, we encourage you to carefully review product descriptions and system requirements. Since digital products are instantly accessible upon purchase, our refund and return policy has specific conditions.
Refund Eligibility
As digital products cannot be physically returned, all sales are considered final. However, we acknowledge that certain situations may require an exception. Refund requests may be granted under the following circumstances:
- Product Not Delivered: If you do not receive the digital product due to technical issues or system errors on our end, please notify us within 7 days of purchase. Once we verify the issue, we will issue a full refund.
- Download Problems: If you encounter difficulties accessing or downloading the purchased product, contact our support team. If the issue cannot be resolved, a refund may be issued.
- Defective Product: If the digital product is faulty or does not function as described, please reach out within 7 days of purchase. We may require proof of the issue before approving a refund or providing an alternative solution.
- Accidental Duplicate Purchase: If the same product was unintentionally purchased more than once, notify us within 7 days, and we will process a refund for the duplicate transaction.
How to Request a Refund
To submit a refund request, please contact our support team at [Your Contact Email], providing the following details:
- Your full name
- Order number
- Purchase date
- Reason for the refund request
- Supporting documents (e.g., error messages, screenshots)
We will review your request and respond within 5 business days. If your request is approved, the refund will be processed within 10 business days, and the amount will be credited using the original payment method.
Non-Refundable Cases
Refunds will not be granted in the following cases:
- You change your mind after completing the purchase
- You fail to review the product details or system requirements before buying
- Issues arise due to incompatibility with your device or software that are unrelated to the functionality of the digital product
Contact Us
If you have any questions about these Terms of Use, please contact us through our contact page.